Jan 14, 2011Less Talk, More Action-The PAR TechniqueIn “Good Boss, Bad Boss” Robert Sutton talks about a problem many of us see in our workplaces — too much talking and not enough doing....
Nov 5, 2010Workplace Incivility Causes Mistakes and Even KillsResearch on workplace incivility (for example, emotional abuse or rudeness in the workplace) revealed that if someone is rude to you at...
Oct 29, 2010Customers Hate Rudeness Even When It’s Not Directed at ThemIn their research studies, Porath, MacInnis, & Folkes (2010) “demonstrate[d] that witnessing an incident of employee-employee incivility...
Oct 1, 2010Work Stresses, Bad Bosses, and Heart Attacks“In 2007, nearly 80 million Americans—one out of every three adults—had some type of cardiovascular disease (CVD)…[In fact,] CVD has been...