Less Talk, More Action-The PAR Technique
In “Good Boss, Bad Boss” Robert Sutton talks about a problem many of us see in our workplaces — too much talking and not enough doing....
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- Nov 26, 2010
The Dangers of Charismatic Leaders
[NOTE: This post was updated December 2022 for freshness & clarity, and to remove and replace broken URL links.] Professor Robert Sutton...
- Oct 29, 2010
Customers Hate Rudeness Even When It’s Not Directed at Them
In their research studies, Porath, MacInnis, & Folkes (2010) “demonstrate[d] that witnessing an incident of employee-employee incivility...
- Feb 5, 2010
Implementing Change and Overcoming Resistance
[NOTE: This post was updated November 2016] In “Leading Change,” John Kotter (1996) outlined an 8-Stage Process to Creating Major Change:...
- Dec 17, 2009
Being Attractive Helps Get You Hired
[NOTE: This post was updated October 2017] When making decisions about whether or not to hire prospective job applicants, interviewers...
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