Customers Hate Rudeness Even When It’s Not Directed at Them
In their research studies, Porath, MacInnis, & Folkes (2010) “demonstrate[d] that witnessing an incident of employee-employee incivility...
- Feb 5, 2010
Implementing Change and Overcoming Resistance
[NOTE: This post was updated November 2016] In “Leading Change,” John Kotter (1996) outlined an 8-Stage Process to Creating Major Change:...
- Dec 18, 2009
Being Attractive Helps Get You Hired
[NOTE: This post was updated October 2017] When making decisions about whether or not to hire prospective job applicants, interviewers...