Jan 14, 2011Less Talk, More Action-The PAR TechniqueIn “Good Boss, Bad Boss” Robert Sutton talks about a problem many of us see in our workplaces — too much talking and not enough doing....
Nov 26, 2010The Dangers of Charismatic Leaders[NOTE: This post was updated December 2022 for freshness & clarity, and to remove and replace broken URL links.] Professor Robert Sutton...
Oct 29, 2010Customers Hate Rudeness Even When It’s Not Directed at ThemIn their research studies, Porath, MacInnis, & Folkes (2010) “demonstrate[d] that witnessing an incident of employee-employee incivility...
Feb 5, 2010Implementing Change and Overcoming Resistance[NOTE: This post was updated November 2016] In “Leading Change,” John Kotter (1996) outlined an 8-Stage Process to Creating Major Change:...
Dec 17, 2009Being Attractive Helps Get You Hired[NOTE: This post was updated October 2017] When making decisions about whether or not to hire prospective job applicants, interviewers...