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Workplace Incivility Causes Mistakes and Even Kills

Research on workplace incivility (for example, emotional abuse or rudeness in the workplace) revealed that if someone is rude to you at...

Customers Hate Rudeness Even When It’s Not Directed at Them

In their research studies, Porath, MacInnis, & Folkes (2010) “demonstrate[d] that witnessing an incident of employee-employee incivility...

Work Stresses, Bad Bosses, and Heart Attacks

“In 2007, nearly 80 million Americans—one out of every three adults—had some type of cardiovascular disease (CVD)…[In fact,] CVD has been...

Busy Work and Fake Work

In “Fake Work” Peterson & Nielson (2009) contend that “much of the hard work people do for their organization does little to link people...

Book Review: Good Boss, Bad Boss

In an email exchange, Professor Robert I. Sutton (author of the highly acclaimed book, “The No Asshole Rule”) asked me if I was...

Leadership, Southwest Airlines, and Malice in Dallas

Note: If you have trouble viewing the video, you can watch it on YouTube. This is a hilarious video (watch his aerobic workouts) produced...

3 Primary Goals of People at Work

In “The Enthusiastic Employee” authors Sirota, Mischkind, and Meltzer (2005), working under Sirota Consulting, surveyed 2.5 million...

Gender and Leadership – Does It Matter?

I come across the topic of gender and leadership quite a bit and thought I would share what I found after researching this subject. The...

Evidence-Based Training: Debunking the Myth of Learning Styles

In “Evidence-Based Training Methods: A Guide for Training Professionals,” Ruth Clark (2010) states that one of the biggest myths...

Implementing Change and Overcoming Resistance

[NOTE: This post was updated November 2016] In “Leading Change,” John Kotter (1996) outlined an 8-Stage Process to Creating Major Change:...

Elements of Corporate Cultures

In “Culture by Default or by Design?” Edmonds and Glaser (2010) talk about the challenge of describing the culture of an organization. In...

What Really Motivates Employees

In an article titled, “What Really Motivates Workers” in the January-February 2010 issue of the Harvard Business Review, Amabile & Kramer...

Being Attractive Helps Get You Hired

[NOTE: This post was updated October 2017] When making decisions about whether or not to hire prospective job applicants, interviewers...

People with a Situational Value System

[NOTE: This post was updated March 2022 for freshness & accuracy.] Many years ago, while waiting for a show at a nice hotel in Dallas, my...

Workplace Incivility Hurts Employees & Businesses

Workplace incivility is defined as “the exchange of seemingly inconsequential inconsiderate words and deeds that violate conventional...