Multitasking Doesn’t Work
[NOTE: This post was updated January 2017] Multitasking is a word that gets thrown around a lot these days. But it’s important to...
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- Feb 14, 2011
Creating an Ethical Organizational Culture
[NOTE: This post was updated October 2016] “Having an organizational culture that emphasizes ethical behavior can cut down on misbehavior...
- Feb 5, 2011
What Happens When Leaders Set High Expectations?
Some of you may have heard that when leaders set high expectations followers rise to meet them. Well, there’s actually a concept called...
- Jan 14, 2011
Less Talk, More Action-The PAR Technique
In “Good Boss, Bad Boss” Robert Sutton talks about a problem many of us see in our workplaces — too much talking and not enough doing....
- Jan 9, 2011
The True Financial Cost of Job Stress
It is estimated that job stress cost U.S. businesses between $150 billion (Spielberger, Vagg, & Wasala, 2003, citing Wright and Smye) and...
- Nov 26, 2010
The Dangers of Charismatic Leaders
[NOTE: This post was updated December 2022 for freshness & clarity, and to remove and replace broken URL links.] Professor Robert Sutton...
- Nov 5, 2010
Workplace Incivility Causes Mistakes and Even Kills
Research on workplace incivility (for example, emotional abuse or rudeness in the workplace) revealed that if someone is rude to you at...
- Oct 29, 2010
Customers Hate Rudeness Even When It’s Not Directed at Them
In their research studies, Porath, MacInnis, & Folkes (2010) “demonstrate[d] that witnessing an incident of employee-employee incivility...
- Sep 30, 2010
Work Stresses, Bad Bosses, and Heart Attacks
“In 2007, nearly 80 million Americans—one out of every three adults—had some type of cardiovascular disease (CVD)…[In fact,] CVD has been...
- Sep 18, 2010
Busy Work and Fake Work
In “Fake Work” Peterson & Nielson (2009) contend that “much of the hard work people do for their organization does little to link people...
- Sep 3, 2010
Coaching and Mental Illness
“Coaching is normally seen as an activity to enhance performance and achievement of goals” (Buckley, 2010, p. 394). When coaches talk...
- Aug 12, 2010
Book Review: Good Boss, Bad Boss
In an email exchange, Professor Robert I. Sutton (author of the highly acclaimed book, “The No Asshole Rule”) asked me if I was...
- Jul 5, 2010
Job Insecurity and Employee Health
The New York Times ran an article (Luo, 2010) that talked about job loss and adverse impacts on health. What’s most intriguing were the...
- Jun 11, 2010
Leadership, Southwest Airlines, and Malice in Dallas
Note: If you have trouble viewing the video, you can watch it on YouTube. This is a hilarious video (watch his aerobic workouts) produced...
- May 6, 2010
3 Primary Goals of People at Work
In “The Enthusiastic Employee” authors Sirota, Mischkind, and Meltzer (2005), working under Sirota Consulting, surveyed 2.5 million...
- Apr 26, 2010
Gender and Leadership – Does It Matter?
I come across the topic of gender and leadership quite a bit and thought I would share what I found after researching this subject. The...
- Feb 5, 2010
Implementing Change and Overcoming Resistance
[NOTE: This post was updated November 2016] In “Leading Change,” John Kotter (1996) outlined an 8-Stage Process to Creating Major Change:...
- Feb 1, 2010
Elements of Corporate Cultures
In “Culture by Default or by Design?” Edmonds and Glaser (2010) talk about the challenge of describing the culture of an organization. In...
- Jan 17, 2010
What Really Motivates Employees
In an article titled, “What Really Motivates Workers” in the January-February 2010 issue of the Harvard Business Review, Amabile & Kramer...
- Dec 17, 2009
Being Attractive Helps Get You Hired
[NOTE: This post was updated October 2017] When making decisions about whether or not to hire prospective job applicants, interviewers...
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