#Incivility

Steve Jobs Had Moderately Low Emotional Intelligence

I thought this might be an interesting case study. I’ve come across many articles where writers (both lay and scholars) have stated that...

Conversation Killers: Interrupt/Monopolize, Minimize/Discount, Oppose/Argue, and Not Pay Attention

There are four types of people who destroy and neutralize a conversation dead in its track. These types can be distinct but often I find...

Don’t Waste Time Trying To Discredit Others

Whether in my personal or professional life, when I observe myself and others around me, one of the biggest personal and professional...

Why It’s Necessary To Fight Work Stress And How To Do It

A writer asked for my thoughts about why it is necessary to fight work stress and how to do it. Here’s my response: Why We Must Combat...

Don’t Have to Put Others Down To Feel Better About Ourselves

[Note: This post was updated July 2020 for freshness & clarity.] One consistent and recurring theme keeps appearing over and over again...

Workplace Bullying Is Not Employee Dissatisfaction and Is Different from School Bullying

This post is in response to an article titled “Thou Shalt Not Bully” that was posted on HCOnline, Australia’s online magazine for senior...

Workplace Incivility Causes Mistakes and Even Kills

Research on workplace incivility (for example, emotional abuse or rudeness in the workplace) revealed that if someone is rude to you at...

Customers Hate Rudeness Even When It’s Not Directed at Them

In their research studies, Porath, MacInnis, & Folkes (2010) “demonstrate[d] that witnessing an incident of employee-employee incivility...

Work Stresses, Bad Bosses, and Heart Attacks

“In 2007, nearly 80 million Americans—one out of every three adults—had some type of cardiovascular disease (CVD)…[In fact,] CVD has been...

Book Review: Good Boss, Bad Boss

In an email exchange, Professor Robert I. Sutton (author of the highly acclaimed book, “The No Asshole Rule”) asked me if I was...

People with a Situational Value System

[NOTE: This post was updated March 2022 for freshness & accuracy.] Many years ago, while waiting for a show at a nice hotel in Dallas, my...

Workplace Incivility Hurts Employees & Businesses

Workplace incivility is defined as “the exchange of seemingly inconsequential inconsiderate words and deeds that violate conventional...