Mar 31, 2013Half-Truths and Omission of Facts in SellingMy first job was working for a sporting goods store in a mall. I was really excited because it was a well-known company and had a sister...
Oct 29, 2010Customers Hate Rudeness Even When It’s Not Directed at ThemIn their research studies, Porath, MacInnis, & Folkes (2010) “demonstrate[d] that witnessing an incident of employee-employee incivility...