IMPORTANT: For this book summary, I'll be using and referencing other books by the author(s) to better provide context, examples, and support for my review. BOOK OVERVIEW (Patricia P. Phillips & Jack J. Phillips websites) Prove your effectiveness to anyone—and achieve professional success—by adopting the same ROI methods and metrics that leading companies use. In an era of evidence-based inquiry, people need to be able to measure their success. In their new book, Patti Philli